SAP CCOM Admin user logon issue

[Erlasr]

Hello Experts,

We're facing strange issue with SAP CCOM Admin user login as when we tried to login with Admin user after initial setup, its giving error message 'MESSAGE_LOGIN_FAILED'. Refer below the error message that we're getting.

Below the logs files in the 'cco_error.log' file. Not sure these errors are related to Admin user login issue.

================================

2023-03-10 07:37:01,462 [http-nio-8080-exec-5] ERROR com.sap.scco.cs.service.impl.PasswordGeneratorServiceImpl - Using secure Random

2023-03-10 07:37:17,806 [http-nio-8080-exec-5] ERROR com.sap.scco.cs.webapp.SetupServlet - Error in setup

com.sap.scco.cs.utilities.ServiceException: USER_ALREADY_EXISTING

at com.sap.scco.cs.service.impl.AdminUserServiceImpl.createAdminUser_aroundBody22(AdminUserServiceImpl.java:404)

at com.sap.scco.cs.service.impl.AdminUserServiceImpl$AjcClosure23.run(AdminUserServiceImpl.java:1)

at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96cproceed(AbstractTransacti

onAspect.aj:67)

at org.springframework.transaction.aspectj.AbstractTransactionAspect$AbstractTransactionAspect$1.proceedWithInvocation(AbstractTransactionAspect.aj:73)

at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:388)

at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96c(AbstractTransactionAspec

t.aj:71)

at com.sap.scco.cs.service.impl.AdminUserServiceImpl.createAdminUser(AdminUserServiceImpl.java:401)

at com.sap.scco.cs.setup.SetupManager.initializeApp_aroundBody0(SetupManager.java:368)

at com.sap.scco.cs.setup.SetupManager$AjcClosure1.run(SetupManager.java:1)

at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96cproceed(AbstractTransacti

onAspect.aj:67)

at org.springframework.transaction.aspectj.AbstractTransactionAspect$AbstractTransactionAspect$1.proceedWithInvocation(AbstractTransactionAspect.aj:73)

at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:388)

at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96c(AbstractTransactionAspec

t.aj:71)

at com.sap.scco.cs.setup.SetupManager.initializeApp(SetupManager.java:354)

at com.sap.scco.cs.webapp.SetupServlet.performSetup(SetupServlet.java:169)

at com.sap.scco.cs.webapp.SetupServlet.doPost(SetupServlet.java:89)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:660)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)

at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)

at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)

at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:389)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at com.sap.scco.cs.webapp.filter.AppCacheBusterFilter.doFilter(AppCacheBusterFilter.java:143)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at com.sap.scco.cs.webapp.filter.SecurityFilter.doFilter(SecurityFilter.java:51)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at com.sap.scco.cs.webapp.filter.InitializationFilter.doFilter(InitializationFilter.java:73)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at com.sap.scco.cs.webapp.filter.TenantFilter.doFilter(TenantFilter.java:42)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)

at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)

at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:370)

at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)

at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)

at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1591)

at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)

at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)

at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.base/java.lang.Thread.run(Thread.java:833)

============================Your suggessions and possible fix in this regards are highly appreciated.Sincerely,Srinivasa

[Erlasr]

Above Admin user issue occured due to unsupported Sapmachine17 software, We could able to login with Admin account aftrer downgrading the Sapmachine to 11 version as per OSS note#https://launchpad.support.sap.com/#/notes/3100945