SAP C4C Workflow Employee ID

[Andrew86]

I am attempting to generate a workflow which would update a field of "Employee ID" within a ticket. On accessing the workflow field update setting, there was no option for Employee ID. Is this a configuration issue or is this not supported?

[Andrew86]

Hello Sandeep,

So we have Reported by ID; Partner ID; End Customer ID; Agent ID; Service Technician Team ID available in the Workflow Edit Field List.

I want to have the ability to "Clear" the Employee ID field on action SAVE.

Thanks

Andrew

[sandeephebbar]

Hi Andrew,

Employee ID is determined based on the Employee support- Ticket involved party determination in the system. You can not use workflow to update employee ID.

Regards,
Sandeep