SAP C4C Service - Time Calculation Fields

[kendal_evans1]

Hi experts,

I am trying to find a way to calculate the time that elapsed between creating a ticket (Created On) and Completion Date

I have tried using KUT by creating a Calculated Extension Field, but I cannot get this to work. To gain access to Date/Time fields, I can only choose 'Text' option. The only operator is '&'. I do not understand this.

Is there any way to calculate or report on time elapsed between Created On and Completion Date?

Please assist

Regards,

Kendal

[former_member671316]

Hi Leslie,

We have a similar requirement for reporting purposes where we have to capture the first Agent response time (as key figures) for analysis. Was your issue resolved? What should be the approach in our case?

Regards,
Ayushi Verma

[former_member371838]

Hi Gab,

I am also facing this issue. I wan't to create a custom field as copy of a date/time field. The source field is in an activity (opend activity) of a ticket, the target field should be in the overview of activities in the ticket it self (under tab "activities"). If done this with other fields (like Completion in %), this works. But Date / Time fields seems not to update.

Will there be more Options in the future as well? e.g. not only "&" in Calculation, Change of calculation rule of field after first creation...

thanks

best regards

Holger