SAP C4C SALES AND SERVICES

[former_member763894]

WHAT IS LEAD SCORE IN SAP C4C

HOW DOES SYSTEM CALCULATE THE LEAD SCORE

HOW TO CONVERT LEAD INTO INDIVIDUAL CUSTOMER OR TO EXISTING CUSTOMER OR AN ACCOUNT

HOW TO INTEGRATE CTI WITH C4C. WHERE DO YOU CONFIGURE CTI

HOW DO YOU QUALIFY LEAD

WHAT CRITERIA YOU USE TO CHANGE THE STATUS OF LEAD TO WARM

[MJVEERHUIS]

Hi,

There is quite some documentation on the C4C lead management process, so i advice you to check the community and the guide

https://blogs.sap.com/2021/05/12/creating-and-working-with-leads/

https://help.sap.com/doc/350b57f166a04b8b95944c3597db92dd/CLOUD/en-US/SolutionGuidesSales.pdf e. parageraph 18.7

With regards to Lead score - it is a score (points) you give to your lead. You can set up a survey with scoring, that includes some questions (criteria as you called them). With the activity planner you make the survey appear in your lead transaction. After the survey is filled, with a workflow you update the lead score field with the score from the survey. With a workflow you can based on the leadscore, add Qualification Level cold, warm, hot to your lead.

Kr.

MJ