SAP C4C Outbound SMS - Pass parameters to webservice mashup from messaging workflow

[Former Member]

Dear SAP C4C Experts

We want to set up the SMS functionality withing C4C. The SMS will be triggered within the Ticket on certain statuses (eg. on creation and closure of Ticket) and needs to be sent to the Individual (B2C) or Main Contact (B2B).

We are using the GET method due to the SMS provider's technical specification stating that we should follow this method.

The URL that we need to "GET" is as follows: http://url.com/send?number=1234567890&message=helloworld. The parameters here are number and message, how can these be dynamically retrieved using the message workflow rule with recipient determination (phone number of the Individual or Contact) and text (message) to be sent to the customer.

Thanks in advance

Mark

[arun02_12]

Dear Mark,

Kindly refer the blog on how to add place holders

https://blogs.sap.com/2017/06/16/faqs-on-sms-integration-with-tickets-in-sap-hybris-cloud-for-custom...

Best Regards,

Arun

[Former Member]

Thanks Arun,

Followed the blog, but parameters in the XML Body still not passed to the URL.

Regards

[arun02_12]

Hi Mark Grant,

What's the response when you use the mashup to send a sms?

What's the response when you simulate the mashup?

The solution only supports POST method and an XML Body payload.

Best Regards,

Arun