SAP C4C - Is there an automatic way to flag a ticket as read

[13129580]

Hello,

Is it possible in C4C to make a difference between a ticket that has been read and that hasn't ?

The same way it is done with email app.

Thanks,

Guillaume

[13129580]

Hello Julius,

Thanks for your answer.

Cheers,
Guillaume

[Juliuspereira]

Hi Guillaume,

One possibility is to use the status field and configure your own status for read, unread etc. and set the default as unread and as the users work the tickets they could update the status or you could have some workflow in place to set it automatically to read.

Another option is to use custom field for example Read Yes/No to achieve the same functionality.

Julius