SAP C4C Incident

[former_member703991]

Hi All,

I have raised an incident yesterday from C4C. But did not receive an External Reference ID till now.

Sent a Note to Provider 4 times.

What is the reason for this??

[PrasanthArya]

Please check the status of the incident , It should be in status In Process – Provider Action , If its in the same and still no Id is generated , i would suggest you to report a new incindet and close this one as this could be also becasue of some technical issue.

refer : https://help.sap.com/viewer/5d3ae4aa1f174b2cb6ec625c93ef8884/CLOUD/en-US/72f805cc42b944429e1a72a2afd...