SAP C4C - External chat integration

[former_member447535]

Hello Experts,

We are having Cisco Finesse CTI phone call integration with C4C application which is configured as External Provider for Live Activity configuration.

We also have a requirement for external chat integration (another vendor) with C4C application. Unfortunately it is possible to configurable only one external provider as part of Live Activity configuration.

Question is can we trigger the standard live activity customer identification popup from C4C without going through live activity configuration for the external provider details ? How can we configure different external provider for chat ?

Thanks and regards,

Dinesh.

[former_member691193]

Do we have a clear answer to this question? I am also looking for similar option.

[anthonyx_uliano]

Hi Dinesh - There is an approach to configure multiple vendors within a single Live Activity Panel. I'm happy to help with this. Send me a DM and I can provide further details.

Thanks,

Anthony Uliano

Founder/CTO

AMC Technology, LLC