SAP C4C E-mail Integration with Service tickets

[former_member606287]

Dear All,

We have configured the inbound e-mails to create Service tickets in our landscape. While searching the service tickets, is there a way to search it based on the inbound e-mail ID , we found that there is a way to connect the inbound e-mail activity search and "associated ticket"

However, we would like to see tickets can also be searched based on the inbound e-mail Id which sent the initial ticket ?

Your quick and prompt response is highly appreciated, thanks

regards

Shankar Raj

[arun02_12]

You can use the Email Channel ID where the Inbound mail is configured to filter the ticket.