SAP C4C Assign one sales office to multiple sales orgs

[Former Member]

Hi Experts

We have a new requirement in our project where in we are trying to integrate C4C to an ERP system. As part of this integration, we have the requirement to bring customers from two sales orgs (SO1 and SO2). Also the customers have the same sales office (SOFF1). However in C4C we can create the sales office (SOFF1) only under one of the parent sales orgs (SO1). is there a possibility to assign the same sales office to the another sales org (SO2) as well?

[loganathan_p3]

Hi Rajesh,

In ERP system, it is possible to assign one sales group assigned to many sales offices whereas in C4C, it supports Multiple Sales Groups under Sales Office. Because C4C supports,only one valid Parent Org Unit is allowed for a child Org Unit.

Workaround Solution which we have implementation in one of the project

1. During replication, Sales Office ID should be created with the prefix of its respective Sales organization ID (I.e. SO1_SOFF1 and SO2_SOFF1)

2.In the same way,Sales Group ID should be created with the prefix of its respective Sales Organization ID + Sales Office ID ( I.e. SO1_SOFF1_M38 & SO1_SOFF2_M38)

With this logic,you will be having same sales office with two sales org. You can have this concatenate logic in middleware

Regards,

Logan