SAP C4C and Cisco Finesse CTI integration

[former_member447535]

Hello Experts,

I am looking for solution advice on SAP C4C & Cisco finesse CTI applications.

Requirements:

Client has cisco finesse CTI solution implemented and planning to integrate with C4C application to capture phone calls, service queries and so on.

Question:

C4C provides an option to configure external provide widget URL so that incoming call can be transferred and customer identification is executed. As per admin guide, it says that external vendor has to provide widget URL so that it can be configured in C4C.

But what kind of widget has to be created and how should we configure URL in widget is not clearly stated.

Does anyone has experience with this integration or suggestion on how to proceed further ?

Thanks and regards,

Dinesh.

[anthonyx_uliano]

Hi dineshramakrishnan - Happy to help you with this. Send me a DM if you'd like to discuss further.

Regards,

Anthony Uliano

CTO / Founder

AMC Technology, LLC

[sandeephebbar · Accepted solution]

Hi Dinesh,

You can find more details in the below links.

https://help.sap.com/viewer/5f35ee8b31e44f2786d7c2696defa2f6/1908/en-US/b3d0c82ec5de408d9fdb5e894094...

https://github.com/SAP/cloud-c4s-cti-integration

https://blogs.sap.com/2018/02/06/sap-hybris-cloud-for-service-cti-integration-options/

Regards,
Sandeep

[former_member447535 · Accepted solution]

Hi Sandeep,

Thanks for github suggestion which has given great help to move forward.

Thanks and regards,

Dinesh.

[nish_murthy]

Hi Dinesh,

I hope you are doing well.

Have you already referred the Help Center guide that explains the Widget configuration on the C4C side?

Link:

Integrate External Telephone System Widget with SAP Cloud for Customer

Please refer to the section Configure Widget Integration in the above link.

Best Regards,

Nishanth

[former_member447535]

Hi Nishanth,

Thanks for your suggestions.

I have checked the help center but it was not detailed out about widget configuration which I was searching for.

Thanks and regards,

Dinesh.