-
Products and Technology
By Category
-
Groups
Activity Groups
Industry Groups
Influence and Feedback Groups
Interest Groups
Location Groups
Customer Only Groups
- Developers
- Partners
- Events
- Help Center
- Topic Pages
-
Explore SAP
Products
Learning and Support
-
- Products and Technology
- Groups
- Developers
- Partners
- Events
- Help Center
- Topic Pages
-
Explore SAP
- Explore SAP
-
Products
- Products
- SAP Business Suite
- Artificial Intelligence
- Business applications
- Data and analytics
- Technology Platform
- Financial Management
- Spend Management
- Supply Chain Management
- Human Capital Management
- Customer Experience
- SAP Business Network
- View products A-Z
- View industries
- Try SAP
- Partners
- Services
- Learning and Support
- About
- SAP Community
- Products and Technology
- CRM and Customer Experience
- CRM and CX Q&A
- Same customer different tickets . In C4C
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Options
- Subscribe to RSS Feed
- Mark Question as New
- Mark Question as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Read only
Same customer different tickets . In C4C
former_member47
Participant
Options
- Subscribe to RSS Feed
- Mark Question as New
- Mark Question as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
on 2018 May 31 10:31 AM
626
- SAP Managed Tags
- SAP Cloud for Customer add-ins
- C4C Service
Dear Experts,
I have a business need in which i want to use same service technician if the a same customer opens multiple tickets in the call center .
Any help please .
Need more details?
Request clarification before answering.
Accepted Solutions (1)
Accepted Solutions (1)
amit_kumar159
Product and Topic Expert
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2018 Jun 09
12:05 AM
Dear Ahmed,
You can use Ticket Routing rules to achive your requirement.
Go to Administrator work cneter -> Service and Social view -> Click on Hyperlink : Ticket Routing Rules -> Maintain customer column -> And Team /employee.
Regards,
Amit Kumar
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Answers (0)
BlueskyAsk a Question
Related Content
- SAP CPQ: Set up custom field in Total Summary in CRM and CX Q&A
- SAP Customer Experience Value Packages in CRM and CX Blog Posts by SAP
- Securing Your SAP Sales & Service Cloud V2+ESM Extensions with Application Vulnerability Report-Must in CRM and CX Blog Posts by SAP
- Building a Custom OTP-Based Authentication Page for SAP Commerce Composable Storefront using OAUTH2 in CRM and CX Blog Posts by SAP
- Data Size of a Business Unit in CRM and CX Q&A
Top Q&A Solution Author
| User | Count |
|---|---|
| 4 | |
| 2 | |
| 1 | |
| 1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.