SalesCloud: How to update address of target group members?

[Daniel_KASIMIR]

How can an address of a target group member be changed after it was added? We have the case, that we use a target group for postal invitation to a trade fair. In some cases, the contact has moved to a different account (mostly other locations of the same company) after being added to the target group. I see no way in updating the address to the actual account. Not even after using the “Check Main Address” functionality.

What is your suggestion to get the correct address of the contact, when exporting from the target group? Regards and greetings from Düsseldorf / Germany Daniel

[RonRas · Accepted solution]

Hi Daniel,

we are in the same situation.

The only way (as I understand the tool) is, to remove the contact, add the contact new with the new address, and account assignment.

Moreover, to be honest, I think it is correct.

Before using the Sales Cloud and the Target Group, we have a lot "returning mail because of unknown recipient".

Best regards

Ronald

[Daniel_KASIMIR · Accepted solution]

Thank you Ronald.

Yes, removing and adding again by hand seems to be the only way right now. "Check Main Address" is helpful for that but I found no way so far how to download the "not okay"-list with IDs for a DWB update.

Schöne Grüße

Daniel

[RonRas]

Hi Daniel,

you are right. No easy way to download and upload.

This needs to be done manually.

Best regards

Ronald