Sales receipt with inconsistency Cannot add or update document, specify a UoM code in CCO Monitor

[npinzon]

Dear all,

I would like to know what could be the main reason for the next inconsistency in the CCO Monitor, "999 - DI Error: (-5002) 1470000315 - Cannot add or update document, specify a UoM code"; I'm getting this error message with an specific item that has linked a Sales BOM with many other item including 2 Items that also have a Production BOM, everyone has a unit of measure, and the sales item has the UOM code in the sales information and it also has the code of the UOM group. As I have already checked this issue from SBO, it could be a matter of the units of measure when the bill of materials where created that wasn't related to a UOM code, but even deleting the BOM of that item and make again the creation process I got the same inconsistency.

The ERP System is Sap Business One.

I will apprecciate any help you could give me.

Regards,

Nasmiye PR

[Klaus_Frick]

Hi Nasmiye

If you have other articles with the same condition and they work, then I would compare the Documents received by CCO Monitor. Maybe you find some differences here?

Regards

Klaus

[npinzon]

Thanks Klaus!

Even checking the information from the processed message I didn't find anything different. But following your advice and as the item in its BOM had another item with a BOM but a prodction one, I checked some other items that had already uploaded invoices in SBO and I found out what the issue was after making some tests. That Production BOM item that was an item into the sales BOM item that was causing that inconsistency, didn't have the unit of measure code in the sales information, so I guess that if an item is part of a sales bill of materials that information is just required, so after saving that information in the master data of the item with the related Production BOM and realising again those inconsistencies, everything ran smoothly.

Thanks in advance and hopefully this solution could be useful for some others that present this same issue while using BOM in their invoices.

Regards,

Nasmiye Pinzon R.

[Klaus_Frick]

Hi Nasmiye

Which Version of B1if Scenario do you use? With version 4.0.02 something relating to UOM had been fixed.

Regards

Klaus

[npinzon]

Thanks Klaus!

In fact I've also thought about it. In fact my B1IF CCO scenarios are quite old, still the 3.3.64, as we are still in FP 7, so for the customer is presenting thi issue is not possible to use the scenarios above 4 version.

In fact the version you mentioned, the 4.0.02, informed about a bug fix when for materails Sales Unit of Measure was different from Inventory Unit of Measure and prices were maintained in different Unit of Measures, then for some Unit of Measures prices were not synced correctly and were not applied correctly in SAP Customer Checkout; besides, I have many other items that fulfill same condition, of having BOM, that synchronised the receipt without this issue, th'ats why I was thinking that maybe just for that Item I'm missing something, like a customazation need for units of measure, but still not sure about it!

Might it be the B1IF CCO scenarios version, even if some other items work just fine?

Thanks in advance for your help.

Regards,

Nasmiye PR