Sales orders keep open all the time even if are related to invoices from CCO

[npinzon]

Hi all,

I’m making receipts based on sales order from Sap Business One but for some reason when I create the invoice the only relation between both documents is the free text in the invoice’s lines, which means that the sales order stands open all the time and the sequence in SAP is broken, according to a normal sales process.

Is this the normal process in CCO, or i might have missed something in my app configuration?

So this was tested on integration version 3.3.64 and 3.3.69 that we currently have in different IF.

Please let me know if this is a reported issue, because I haven’t found anything that could help me out in blogs or in published documentation .

Thanks in advance,

Nasmiye Pinzón

[gunther_sandtner]

Hello Nasmiye,

I have gone through the steps like you described them:

1. Create Sales Order in SAP Business One
2. Fetch Sales Order in SAP Customer Checkout and pay it in full

Result: Sales Order has a reference to the target document (AR Invoice) and its status is closed

See the attached screenshot.

Now, this is the most simplified scenario that I can think of. Is your case perhaps different?

For example:

Did you use a sales item managed by batch or serial numbers? Then there will be no reference and the sales order status remains open => see KBA 2624458

Kind regards,

Gunther

PS: I did my tests with the latest B1i services (Version 3.5.79) but the result should really be the same in the scenario versions you are using.