Sales Item does not exist in CCO

[ahmed_rabey]

Hello everybody.

We using SAP Customer Checkout FP10 PL04 on the POS device and the POS is connected to the CCO Manager

and enable central receipt management and receipt fetching options

when user return item from old receipt all items fetching from CCOM after choosing returned items

and add payment getting the error "Sales Item does not exist"

It will be helpful if someone can answer ASAP.

[ahmed_rabey]

Pls Advice me bikash.bansal

[anderson_schmitt]

Hi Ahmed,

Thanks for opening an incident with the SAP Support.

We have analyzed the issue and the cause of the issue was a database inconsistency in your CCO. The issue has been solved updating the CCO to the newest version.

Regards,
Anderson

[anderson_schmitt]

Hi Ahmed,

I noticed that you created an incident about this issue with the SAP Support.
We'll analyze it and once we have any information, we'll update the incident and also here in the Community.

Regards,
Anderson