Sales Cloud - Setting Contact as Obsolete

[Ben_Casey77]

Hi, I noticed today in my system that when I set a 'main' Contact to Obsolete status, the Contact disappears from the Account > Contacts tab/view, however, the Relationship still remains i.e. 'Is Contact For'

Therefore, within the Account header, I still see Main Contact = Obsolete Contact....why is this?

Why doesn't the relationship between Account & Contact also get removed?

Thanks in advance.

[delateja]

Hi Ben:

Look at in the Change Node. In this place you must find the response.

Best regard!

[delateja]

Hi Ben,

This behavior could be due to the fact that integration to the external system is activated for Business Partner and when you update a customer in C4C, that update is replicated in the external system but the contact is not updated and when you return to the C4C, the contact is obsolete.

I recommend you that verify if the Customer is update in the external system with the relation contact.

Best regard!

DRT

[Ben_Casey77]

Hi Diamila, thanks for your response. However, we are seeing this behaviour even for Contacts which are not associated to Accounts from an External system. Any further advice?