S/4 HANA CM (on premise) and SAP Contact Center 365 - Integration

[former_member686160]

HI ,

Is it possible to integrate S/4 HANA CM (on premise) with SAP Contact Center 365 ( cloud) ?

Thanks.

Ajay G

[former_member158363]

Hi Ajay,

this should be possible with certain limitations - CC365 supports OII interface, through which goes most of most signalization of ICI interface. SAPphone is not supported, AFAIK, so you cannot download statistics, nor upload campaigns. But maybe on ticket request, SAP would enable this too.

CDT is not supported, you have to use Communication Panel.

Regards,

Dawood

[former_member686160]

Hi Dawood,

Thanks very much.

If CDT won't support, how to get the supervisors online monitoring functionality .

Thanks.

Ajay G

[former_member736352]

Hey,

supervising tools are planned for 2102 (feabruary 2021) release of CC365.

BR,
Jukka