Does anyone have a RMA process for when the wrong item is picked and sent to the customer? We have an issue where shipping will pick the wrong item #, and sends it to the customer. The customer calls to return the incorrect item. the problem we run into is that our order is for the correct item # and SAP recognizes the correct item that should have gone. How do you return the incorrect item # against the original order? We are looking to simplify our system and keep a paper trail without having to make manual adjustments outside the system. Any help would be GREATLY appreciated.
Bluesky
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