Returning tip amount in a returning receipt CCO

[npinzon]

Dear all,

When the Tips option is on in the general setting of the CCO and is also on the recording of it, in the sales receipt, I'm facing that I can't handle that amount in the returning receipt; whenever I return a receipt that had a tip amount, just the items amount is taken to be return and no matter if I try to set the negative value of the tip in the payment means, I can't have the Tip item in the returning receipt.

I have tried to mannually add the tip item, but an information message is diplayed confirming that item cannot be used manually.

If there is no way to handle right from the returning receipt how can I register de return of that tip amount?

I will appreciate if you could help me out with the best workaround for this kind of cases.

Regards,

Nasmiye PR.

[Former Member]

Dear Nasmiye,

just for my Information:
Is this a real life process?

Do I understand correct that customer has food and drinks in restaurant, is happy, pays full amount and gives tip. Afterwards customer returns and does not want to give tip?

Thanks,

Julian

[xsalgadog]

Hi,

I'm in a same situation, is there an option for I do credit memo with tips?

thank you for the help!

[npinzon]

That's right Julian,

Kind of sounds rare but it has happened, it shouldn't as in table mode there is a way to know what you are going to pay before closing the receipt, but for some reason even after the customers had paid they ask for getting back their money and there hasn’t been a correct way to let that value register with the tip item.

As I was telling, fi there is a way to include that item would be good but off course the general recommendation for table mode is not to making returns.

Please let me know if you have any further questions.

Regards,