Return of Items in different locations / POS System

[stephan_best]

Is it possible to return a receipt or an article from a receipt in another POS location? For example I bought the article in City A and want to return the article in City B?

How does it work?

thanks and kind regards

Stephan

[former_member585760 · Accepted solution]

There are 2 possibilities to return a receipt or only an article of the whole receipt. These 2 possibilities are:

Return of a receipt or an article of a receipt in the same POS where the sales has been done:

In this case the origin receipt or the line item gets an information that it is already returned and the receipt or the article can't be returned a second time in this POS station.

Return of a receipt or an article of a receipt in another POS (Customer Checkout Manager needs to be active)

In this case the origin receipt or the line item can be fetched from SAP Customer Checkout Manager (needs to be online) and can be returned, but here no information is assigned that the receipt or an article has already be returned and the receipt or the article can be returned several times in another then the origin POS.

This system behaviour is known and there will be no short term technical solution to avoid a multiple return of receipts or line items if multiple POS are used with the SAP Customer Checkout Manager. The long term solution will be some kind of notification in every line item for every quantity in a receipt that it has been allready returned.

[former_member237414 · Accepted solution]

Dear Karol,

hopefully I understood your explanation.

I have a question please:

Why do I allow my customer to return an item/article and take away the old receipt?

Thanks,

Julian