Restriction on Service Ticket Category

[Former Member]

Dear Team,

Our client has 8 business units and all 8 are discrete businesses,in related to service all 8 businesses had different set of ticket types and ticket categories. Ticket types, we restricted to business units wise through code list restrictions, but for service ticket categories we don't have a option to restrict it via code list restriction or page layout.

So kindly help us on this to achieve the same. Thanks

BR,

Ram Prasad

+919591073050

[former_member572655]

Hi former, let me know if your requirement has been solved and if yes, how did you get it??

Best regards

[dykstrac]

Same requirement. As a big company you have to have different service catalogs based on business roles. Any solution 5 years later available outside of PDI?

[former_member226]

Hi,

CodeListRestriction(CLR) only works for fields which are having Code List as data type. But in your case Service Ticket Category is defined as OVS enabled field. Hence valuse cannot be filtered based on CLR.

Thanks

Saurabh

[Former Member]

Dear Saurabh,

Thanks.

But as i mentioned above our client has 8 discrete businesses, so how to achieve the same to restrict the ticket category by role/ticket type wise.

BR,

Ram

[former_member226]

Hi,

You have to achieve that via PDI development using new custom OVS based on restriction. But for sure you cannot achieve this via CLR.

Thanks

Saurabh