Restricting Duplicate Emails in Target Groups

[bmursell]

Good Morning,

I have seen a number of old posts advising Marketing Cloud users in how to restrict duplicate emails from entering target groups. Failing to do so obviously results in recipients receiving multiple emails as part of an email campaign. Despite our best efforts in constantly de-duping data, we still have the odd duplicate contact.

Could someone please explain how to enable the 'Per Reference Object' within the segmentation configuration app which I understand allows us to apply a restriction thus stop duplicate emails being sent to the same email address.

Thank you in advance

Bradley

[former_member87164 · Accepted solution]

Hi Bradley,

Please look into it https://launchpad.support.sap.com/#/notes/2448963

Br,

Keshav

[Richard_Hesse · Accepted solution]

Hi Keshav,

I have the same problem, but it seems, that reducing randomly per reference object is not possible anymore in the newest version of Marketing Cloud. I can still reduce randomly but the selection for the reference object is gone.

Can you confirm this?

Best regards,

Richard

[manishsandil]

I have the same problem, but the reducing randomly per reference object is not possible anymore in the newest version of Marketing Cloud. Its just randomly splitting into 2 groups with one group just having 1. Does anyone know how to resolve this with the latest updated Marketing Cloud?

[bmursell]

Hi Keshav,

Thank you so much for the information. This gave the required result.

Thanks again,

Bradley