Restrict emails with a specifcic subject to land into unassociated emails

[former_member66250]

Dear experts,

We receive a lot of generic emails from the different system. Is there a way to restrict emails with a specific subject to not land on the tool. There are a lot currently coming in the unassociated emails.This is employee support scenario.

Pls help

Thank you

Sonu Kumar

[nish_murthy]

Dear Sonu Kumar,

You can try filtering such e-mails on your company mail server and avoid forwarding it to the C4C channel technical address (cod.employeesupport@myxxxxxx.mail.crm.ondemand.com).

Kind Regards,

Nishanth

[former_member66250]

Thank you for your response.

In this case, if we set up rules on the exchange server, it will also not land in the mailbox used t o forward emails to the technical email address.

Thank you

Sonu Kumar