Restrict certain type of Involved parties in Tickets for a particular Type of Ticket

[former_member522687]

Hello Experts,

We have a business requirement to 'Restrict certain type of Involved parties in Tickets (ServiceRequest BO) for a particular Type of Ticket' Under Tickets TI -> Involved Parties -> New -> QC Screen.

In the front-end, it's not possible to restrict this. The standard functionality which is available to restrict fields is the 'Code List Restriction' under the Administration work center and it doesn't have all standard fields/lists as of now, Even involved parties is not available there for Ticket BO (Service Request BO).

Could you please let me know if this is possible through using SDK through BADI or something else?

I need to restrict involved parties in below screen.

Thanks,

Siddu

[former_member593954]

If you need to restrict the Involved Parties for all Service Requests, this can be done in the Business configuration, Activities. Open activity Tickets for Customer Services, Involved Parties and you get to a screen where you can select which of the Involved Parties you want to allow to be selected.