Resource Scheduler - Connection to Calendar and tickets from the past

[Former Member]

Hello guys,

I have two questions related to the Resource Scheduler. I read that the items from the Calendar should also be available in the Resource Scheduler. I was able to make all the assignments from the resource scheduler available in the calendar (access restriction), but not the other way around.

The other question relating the assignment of created tickets. Somehow, I can also see tickets in the demand list within a certain period of their creation date. For example, I created a ticket on the 2nd of Februar this year. If I set my digramm on a monthly basis, I see this ticket only in february, but not in march anymore - therefore, I am also not able to drag it on the gantt chart. Am I doing anything wrong during the creation or do I need to change anything particular?

Thanks a lot for your feedback,

Sunny

[Former Member]

Hello everyone,

is there no one who might be able to help me?

Best,

Sunny

[Anshika · Accepted solution]

Hi Sunny,

Appointments and visits from the Calendar can be seen on the Resource Scheduler. If you are not able to see them, try in the Day view and switch to Show Full Day to see the entire day.

For the second question - the demand list is refreshed based on the gantt chart timeline. For your requirement, you can open the advanced search on the demand list and provide specific dates or relative duration for Requested Start and Requested End to search for the demands. With this, the demand list will not change on moving to the next month. You can also save this query for future use.

Hope this helps.

Regards,

Anshika