Reserve Invoices - Synchronization Error to CCOm

[Klaus_Frick]

Hello

When entering a Reserve Invoice in FP09 the document is transfered correctly to B1. But the sync to CCOm ends with error "Nur Verkaufsbelege dürfen zugeordnet werden". Is this an error or maybe a configuration problem?

[Klaus_Frick]

Hello gunther.sandtner2

May I ask you to check this? Reserve invoices won't be sent to Customer Checkout Manager and ends with errors.

Best Regards

Klaus

[gunther_sandtner2]

Hello kfrick,

I checked in CCO 2.0 FP09 PL09 + CCOm 2.0 FP09 PL11 in the Quick Service UI mode. For me the transfer of Reserve Type sales receipts from CCO to CCO manager looks correct. And I did not activate any particular configuration.

Do you get the error in the CCO log file as well? Could you paste it here?

Kind regards,

Gunther

[Klaus_Frick]

Hello gunther.sandtner2

Thank you for your quick response. Below you can find the error messages. Maybe something to do with enabled Loyalty Management?

2020-08-24 17:27:27,923 [postToDTOExternalSystem] FATAL com.sap.scco.ap.pos.i14y.util.AbstractDTOService - REST Service execution error com.sap.scco.util.rest.RestClientException: Nur Verkaufsbelege dürfen zugordnet werden at com.sap.scco.util.rest.RestClient.checkForError(RestClient.java:169) ~[ENV.jar:?] at com.sap.scco.util.rest.RestClient.executeExtendedCall(RestClient.java:155) ~[ENV.jar:?] at com.sap.scco.ap.pos.i14y.central.rest.CentralServerRestClientImpl.executeExtendedCall(CentralServerRestClientImpl.java:226) ~[ENV.jar:?] at com.sap.scco.ap.pos.i14y.central.rest.CentralServerRestClientImpl.executeCall(CentralServerRestClientImpl.java:217) ~[ENV.jar:?] at com.sap.scco.ap.pos.i14y.central.rest.CentralServerRestClientImpl.executeCall(CentralServerRestClientImpl.java:212) ~[ENV.jar:?] at com.sap.scco.util.rest.RestClient.executeCall(RestClient.java:126) ~[ENV.jar:?] at com.sap.scco.ap.pos.i14y.receipt.central.ReceiptDTO_CentralWebServiceImpl.processRequestPosting(ReceiptDTO_CentralWebServiceImpl.java:68) [ENV.jar:?] at com.sap.scco.ap.pos.i14y.receipt.central.ReceiptDTO_CentralWebServiceImpl.runPost(ReceiptDTO_CentralWebServiceImpl.java:41) [ENV.jar:?] at com.sap.scco.ap.pos.i14y.receipt.central.ReceiptDTO_CentralWebServiceImpl.runPost(ReceiptDTO_CentralWebServiceImpl.java:1) [ENV.jar:?] at com.sap.scco.ap.pos.i14y.util.AbstractDTOService$1.run(AbstractDTOService.java:184) [ENV.jar:?] at java.lang.Thread.run(Thread.java:836) [?:1.8.0_221] 2020-08-24 17:27:27,925 [postToDTOExternalSystem] WARN com.sap.scco.ap.pos.i14y.util.AbstractDTOService - an exception came up while posting ReceiptDTO to ERP (CentralServer) com.sap.scco.util.exception.XState: Nur Verkaufsbelege dürfen zugordnet werden (817) at com.sap.scco.ap.pos.i14y.receipt.central.ReceiptDTO_CentralWebServiceImpl.processRequestPosting(ReceiptDTO_CentralWebServiceImpl.java:74) ~[ENV.jar:?] at com.sap.scco.ap.pos.i14y.receipt.central.ReceiptDTO_CentralWebServiceImpl.runPost(ReceiptDTO_CentralWebServiceImpl.java:41) ~[ENV.jar:?] at com.sap.scco.ap.pos.i14y.receipt.central.ReceiptDTO_CentralWebServiceImpl.runPost(ReceiptDTO_CentralWebServiceImpl.java:1) ~[ENV.jar:?] at com.sap.scco.ap.pos.i14y.util.AbstractDTOService$1.run(AbstractDTOService.java:184) [ENV.jar:?] at java.lang.Thread.run(Thread.java:836) [?:1.8.0_221]

[gunther_sandtner2]

Hello kfrick,

Yes it is indeed the combination Customer with loyalty account + Reserve Invoice that causes this error. I am able to reproduce it now.

2020-08-25 13:00:58,735 [postToDTOExternalSystem] FATAL com.sap.scco.ap.pos.i14y.util.AbstractDTOService - REST Service execution error com.sap.scco.util.rest.RestClientException: Only sales receipts are allowed to be assigned

Kind regards,

Gunther

[gunther_sandtner2 · Accepted solution]

Hello kfrick,

This bug is now fixed in SAP Customer Checkout 2.0 FP10.

I did a retest and was able to successfully post a receipt of type "Reserve Invoice" when a loyalty customer is assigned to it.

Kind regards,

Gunther

[Klaus_Frick]

Hello gunther.sandtner2

Thanks for clarification. Did you already forwarded this to your colleagues or do I have to create an incident?

Best Regards

Klaus

[gunther_sandtner2]

Hello kfrick,

I logged it already so no need for an incident. I'll keep you updated.

Kind regards,

Gunther

[Klaus_Frick]

Hello gunther.sandtner2

Thank you!

If a cashier changed the receipt to a Reserve Invoice this is not shown anywhere on the sales screen in quick service mode. Can you provide me with a solution, how to integrate this into my plugin? Also a kind of "query box" with yes/no before finishing the receipt could be a solution.

Best Regards

Klaus