Reporting - Ticket E-Mail Interaction

[former_member232768]

Hello,

I am searching for a possibility to analyze the e-mail content of the first ticket interaction. So I want to create a report where the content of all initial customer interactions by e-mail are listed. Unfortunately I didn't found any concerning fields in the report data sources. Maybe you know some work around?

Thanks, BR Jasmin

[Siraj_Saibudeen]

Hi Jasmin,

Did you try to check this data source "All Tickets with All Interactions".

You can also check this data source "All Emails with Predecessor Ticket".

Regards,

Siraj

[former_member87164]

Dear Jasmin,

Please refer the blog.

https://blogs.sap.com/2016/06/13/e-mails-does-not-appear-in-the-interaction-section-of-the-service-t...

Br,

Keshav