Replication of users created in SAP Commerce Cloud Backoffice to SAP Customer Data Cloud

[flukic]

Hi everyone,

is it possible to replicate a user that has been created manually in Backoffice (SAP Commerce Cloud) to SAP Customer Data Cloud?
Idea for a hook logic upon creation and a REST API call comes to mind, but is there some OOTB or other possible implementation for this?

Also, if user data is updated in Customer Data Cloud is the data synced to Commerce and how exactly?
Some list of OOTB functionalities of integration between SAP Commerce Cloud and SAP Customer Data Cloud would be highly appreciated!
Thank you.

[former_member520206 · Accepted solution]

Hi Filip,

Out of the box there is no functionality to replicate users that are created manually in the backoffice of SAP Commerce Cloud to SAP Customer Data Cloud. This could be achieved in the following way,

1. Add an interceptor for the Customer model which creates the customer in CDC by calling the REST APIs and if that is successful the customer is saved on commerce as well.

2. Embed the Registration screen set of CDC in Commerce backoffice to create customers in CDC directly. When the customer logs in via the storefront, it is at this point the customer account would be created on Commerce.

Once the customer data is updated on CDC, the data would be synched to Commerce when the customer logs-in into his account, or if the customer himself updates his profile information using the profile update screen sets of CDC, then the data is synched to commerce immediately after submitting the form.

Below are the links which describes the functionality supported for various versions.

1811 - https://help.sap.com/viewer/50c996852b32456c96d3161a95544cdb/1811/en-US/90edff6211104858b818f8c4cedc...

1905 - https://help.sap.com/viewer/50c996852b32456c96d3161a95544cdb/1905/en-US/90edff6211104858b818f8c4cedc...

Thank you.