("ICF Error when receiving the response: ICM_HTTP_INTERNAL_ERROR"

[former_member605438]

Hi Experts,

Does anyone familiar with this error? We are integrating C4C into SAP Business One. Upon syncing of master data, we are encountering this error. Thanks for the help in advance.

Regards,

Russ

[banderson]

Hi Russ,

Where are you getting this error?
In C4C or in Business one?

kind regards,

Brad

[former_member605438]

Hi Brad,

Sorry for the late reply.

I am getting this error on C4C Webservice monitoring. Every time we are trying to sync customer data from C4C to B1, we get this error. Pls see screenshot below:

Do you have any idea? We have followed evry step in the guide but still getting this error.

Thanks,

Russ

[banderson]

Hi Russ,

It is difficult to determine the root cause via this channel.
You will need to create an incident for this from your Cloud for Customer tenant for our Cloud for Customer Integration team to check.
It would be beneficial in this instance for the team if you could carry out an ICM trace prior to creating the incident and attach this then once the incident has been created.
I have created a Blog for creating incidents for the Integration team, going through this blog and having the relevant information to hand immediately will greatly help the guys on the team. (There is also information within this on how to carry out an ICM trace)
You can find the blog at this link : https://blogs.sap.com/2018/11/21/logging-an-integration-issue-for-your-cloud-for-customer-tenant/

Once the issue has been solved via the incident , let us know what was causing the error.

Kind regards,

Brad

[former_member605438]

Hi Brad,

I already created a ticket for this. And they said that I should check it with the B1 team.