Question regarding Deep Links for List View in SAP Service Cloud Version 2

[Karthik_Murugan]

Hello SAP Community,

We have a requirement where we need a hyperlink in a analytical story to navigate to the list view of Cases in SAP Service Cloud Version 2 with specific filters, for example: List View of Cases with Status = 'Open'.

I understand that the deep link for the case view is: https://{tenantURL}/go/list/case  

Is there any way to add parameters to the link such that the list view is filtered? Please do provide your insights.

Thanks in advance,
Karthik C M.

[Robert-Peter]

Hi @Karthik_Murugan 

In SAP Service Cloud Version 2, deep linking to list views like the Case object (/go/list/case) is supported — but filtering the list view via URL parameters is currently not officially documented or supported by SAP.

If this use case is critical, one option is to build a lightweight extension app on SAP BTP.

I hope it helps.

[Karthik_Murugan]

Hello Robert-Peter,

Thanks for the response.