Question regarding C4C Service Cloud integration with SAP Conversational AI Chatbot

[sanchitahirrao]

Hello there,

As a part of the Central Product Management team at CX, I am looking for someone who can help answer a few of my questions regarding the current relationship between the C4C Cloud and the Conversational AI chatbot, and if there is potential for further alignment between them.

If you could please help me out with this, comment here and I will reach out to you on MS Teams.

Any help on this regard would be much appreciated.

Thanks and Regards,

Sanchit

[alichtenau · Accepted solution]

Hi Sanchit,

as written in the other question, check this blog post series:

Building an SAP Conversational AI Chatbot that Integrates with Qualtrics and SAP Customer Experience...

Cheers,
Andreas

[sanchitahirrao]

Hello Andreas,

Sounds good. Thank you very much for your kind reply! Ill look into this blog post in detail.

Regards,

Sanchit