Query on SAP C4C - CTI Integration ( Call Recording )

[former_member583736]

Hello All.

I have few queries on SAP C4C - CTI Integration. If the client is using SAP Contact Center as the CTI vendor,

1) How and where will the call be recorded?

2) After the call getting recorded, how can it be attached to the Service ticket created - will an audio file of phone call recording be attached to the ticket in SAP C4C, which can be accessed for future reference (or) will a link to the phone call recording be attached to the ticket in SAP C4C, which when clicked, opens the phone call recording that can be accessed for future reference?

Regards
Vishwas P
+9741900858