Promotion Engine Error with synchronous Price

[Former Member]

Hello,

We have a problem when activating promotion engine with synchronous pricing (Price from SAP) in AOM (Asynchronous Order Mgt). The version of Hybris is 6.5.

ERROR [hybrisHTTP27] [DefaultPromotionEngineService] Promotion rule evaluation failed java.lang.IllegalStateException: No rule engine context could be derived for order [CartModel (8799107711019@19)] at de.hybris.platform.promotionengineservices.promotionengine.impl.DefaultPromotionEngineService.lambda$0(DefaultPromotionEngineService.java:239) ~[promotionengineservicesserver.jar:?] at java.util.Optional.orElseThrow(Optional.java:290) ~[?:1.8.0_144] at de.hybris.platform.promotionengineservices.promotionengine.impl.DefaultPromotionEngineService.determineRuleEngineContext(DefaultPromotionEngineService.java:239) ~[promotionengineservicesserver.jar:?] at de.hybris.platform.promotionengineservices.promotionengine.impl.DefaultPromotionEngineService.evaluate(DefaultPromotionEngineService.java:185) [promotionengineservicesserver.jar:?] at de.hybris.platform.promotionengineservices.promotionengine.impl.DefaultPromotionEngineService.updatePromotionsNotThreadSafe(DefaultPromotionEngineService.java:397) [promotionengineservicesserver.jar:?] at de.hybris.platform.promotionengineservices.promotionengine.impl.DefaultPromotionEngineService.updatePromotions(DefaultPromotionEngineService.java:432) [promotionengineservicesserver.jar:?] at de.hybris.platform.commerceservices.order.impl.DefaultCommerceCartCalculationStrategy.calculateCart(DefaultCommerceCartCalculationStrategy.java:80) [classes/:?] at de.hybris.platform.commerceservices.order.impl.DefaultCommerceCartCalculationStrategy.calculateCart(DefaultCommerceCartCalculationStrategy.java:61) [classes/:?] at de.hybris.platform.commerceservices.order.impl.DefaultCommerceUpdateCartEntryStrategy.modifyEntry(DefaultCommerceUpdateCartEntryStrategy.java:271) [classes/:?] at de.hybris.platform.commerceservices.order.impl.DefaultCommerceUpdateCartEntryStrategy.updateQuantityForCartEntry(DefaultCommerceUpdateCartEntryStrategy.java:67) [classes/:?] at de.hybris.platform.commerceservices.order.impl.DefaultCommerceCartService.updateQuantityForCartEntry(DefaultCommerceCartService.java:237) [classes/:?] at de.hybris.platform.commercefacades.order.impl.DefaultCartFacade.updateCartEntry(DefaultCartFacade.java:219) [classes/:?] at de.hybris.platform.acceleratorfacades.cart.action.impl.RemoveCartEntryActionHandler.handleAction(RemoveCartEntryActionHandler.java:48) [classes/:?] at de.hybris.platform.acceleratorfacades.cart.action.impl.DefaultCartEntryActionFacade.executeAction(DefaultCartEntryActionFacade.java:42) [classes/:?]

There is any solution/configuration to resolve this issue ?

BR, Bill