Products imported using excel import feature of backoffice product cockpit do not appear in backoffice but can be found in old product cockpit

[arvind-kumar_avinash]

I am using Hybris v1808. While trying the excel import feature of backoffice product cockpit, I found that the imported products do not appear in the search result of backoffice product cockpit. I checked the console log as well as the log accessible by clicking the 'Processes' icon at the top right area of backoffice and I did not find any error. Interestingly, when I checked the old product cockpit, I was able to find the products there and I was able to approve & synchronize them there and view them in the storefront. Has anyone faced this issue? If yes, could you please suggest if there is any work around?

[arvind-kumar_avinash · Accepted solution]

After installing SAP Hybris Commerce, we need to manually create Solr index for the first time to enable Solr Search in the Backoffice Administration Cockpit. I am still wondering why Solr Search has not been enabled in the Backoffice Administration Cockpit by default. After following the instructions at https://help.hybris.com/1808/hcd/33e135fe48204abc82687d4f5673951a.html I can see the products in the search result.

[Former Member · Accepted solution]

It worked for me Arvind, exactly as you mentioned and installing the remaining extensions in the link.

[Marko_salonen]

Exactly , the backoffice solr job needs to be run. Otherwise you can find them directly by using advanced search in backoffice (adminstration view) --> catalogs --> products

[arvind-kumar_avinash]

Products could not be found even directly by using advanced search in backoffice (adminstration view) --> catalogs --> products until I enabled Solr Search in Backoffice and executed full indexing.

[Former Member]

Hi, Did you run the solr indexation for backoffice ?