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Products dont get displayed on PLP even if they are well indexed

Former Member

on ‎2018 Feb 22 12:15 PM

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Hello experts, Now we are facing a problem on plp product when accessing the cateory page , no result are found. We have a large database that is well indexed in solr and we are using embedded configuration after inspecting the query that is sent from hybris to solr it returns no data on hybris but when the same query is launched on the administration interface of solr this same query return the expected result.

We suspect that hybris is not querying the right core (in the right place)

Any help would be appreciated. Thanks a lot.

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Former Member
‎2018 Feb 23 12:18 AM
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Did you check if there are any activated solr listerners for the SolrIndexedType that may be modifying the original query?

Former Member
‎2018 Feb 23 12:28 PM
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there is no activated solr listerners, for the SolrIndexedType

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Former Member
‎2018 Feb 22 2:12 PM
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Hi Amine, which user are you using to execute the index from hybris ? Could this be restriction related ?

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Former Member
‎2018 Feb 22 3:29 PM
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Hi Steve,the user is the adminsolr , when we acces to solr we see that the products are indexed and we have the expected results when accesing to the solrs administration console ,but in hybris there is no result . So the indexation takes places as expected and we have results in solr but there is a probleme on seeing the same results from hybris

Former Member
‎2018 Feb 22 3:52 PM
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Thanks Amine - read to quickly and saw and 'indexing' issue. 🙂

Which version are you using and what if anything has been customised ? Also are you using LegacyFacetSearchStrategy or DefaultFacetSearchStrategy ?

Can you attach the query you have debugged, being sent from hybris too ?

Former Member
‎2018 Feb 23 12:28 PM
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Hi Seteve, We are using Hybris 5.7 we haven't customized nothing , the query is good.

Former Member
‎2018 Feb 23 12:53 PM
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Hi Amine,

Check for connection issues to solr ie errors in the logs such as ...

 ERROR [hybrisHTTP5] [SolrSearchRequestResponsePopulator] Exception while executing SOLR search de.hybris.platform.solrfacetsearch.search.FacetSearchException: Error from server at http://localhost:8983/solr: Expected mime type application/octet-stream but got text/html. <html> <head> <meta http-equiv="Content-Type" content="text/html;charset=utf-8"/> <title>Error 404 Not Found</title> </head> <body><h2>HTTP ERROR 404</h2> <p>Problem accessing /solr/master_electronics_Product_flip/select. Reason: <pre> Not Found</pre></p> </body> </html>   ...

Check for replication issues - look in solr gui Check if Solr core was defined Check if no category was removed

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