Product catalog sync failed - Upgrade

[Former Member]

Hi All,

We are doing an upgrade from 6.3 version to 1811. while doing product catalog sync, getting many errors. To test this at product level, Here i did sync of only one product and these are the errors. Please help.

INFO () ((0000255S) ) [CatalogVersionSyncJob] Starting synchronization ... 2019-04-24 16:47:15,544 ERROR () () [CatalogVersionSyncMaster] Got error from worker SyncWorker errorText is: Caught unexpected error null synchronizing null [] deadlock(false)> java.lang.NullPointerException at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncCopyContext.isPotentiallyNonCopyableOneToManyAttribute(CatalogVersionSyncCopyContext.java:298) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncCopyContext.getNonCopyableOneToManyAttributes(CatalogVersionSyncCopyContext.java:233) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncCopyContext.getCopyCreatorBlacklist(CatalogVersionSyncCopyContext.java:219) at de.hybris.platform.catalog.jalo.synchronization.GenericCatalogCopyContext.copy(GenericCatalogCopyContext.java:2305) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncCopyContext.copy(CatalogVersionSyncCopyContext.java:533) at de.hybris.platform.catalog.jalo.synchronization.GenericCatalogCopyContext.copy(GenericCatalogCopyContext.java:2245) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncWorker.copyItem(CatalogVersionSyncWorker.java:188) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncWorker.doSynchronization(CatalogVersionSyncWorker.java:159) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncWorker$1.run(CatalogVersionSyncWorker.java:122) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncMaster.runExclusiveIfNecessary(CatalogVersionSyncMaster.java:307) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncWorker.run(CatalogVersionSyncWorker.java:95) at java.lang.Thread.run(Unknown Source) at de.hybris.platform.core.threadregistry.RegistrableThread.internalRun(RegistrableThread.java:144) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncWorkerThread.internalRun(CatalogVersionSyncWorkerThread.java:78) at de.hybris.platform.core.threadregistry.RegistrableThread.run(RegistrableThread.java:134)

2019-04-24 16:47:15,567 ERROR () ((0000255S) ) [Job] Caught throwable got error while synchronozing sync JDProductCatalog:Staged->Online - see error log java.lang.RuntimeException: got error while synchronozing sync ABProductCatalog:Staged->Online - see error log at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncMaster.doSyncTurn(CatalogVersionSyncMaster.java:515) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncMaster.doSynchronization(CatalogVersionSyncMaster.java:426) at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncJob.performCronJob(CatalogVersionSyncJob.java:853) at de.hybris.platform.cronjob.jalo.Job.execute(Job.java:1389) at de.hybris.platform.cronjob.jalo.Job.performImpl(Job.java:813) at de.hybris.platform.cronjob.jalo.Job.access$1(Job.java:766) at de.hybris.platform.cronjob.jalo.Job$JobRunable.run(Job.java:685) at de.hybris.platform.util.threadpool.PoolableThread.internalRun(PoolableThread.java:208) at de.hybris.platform.core.threadregistry.RegistrableThread.run(RegistrableThread.java:134)

[shijomjoseph]

Hi @nagarajugoranti12,

Im getting the same issue during hybris upgrade. Can you please help if you already found the solution.

Thanks and Regards

Shijo