Problem with Marketing Permission check failed on SAP Marketing Cloud.

[former_member1104824]

Hello everyone,

I have a problem actually with a Newsletter campaign I sent recently. We have almost 34.5k contacts for which 899 e-mails were delivered and 27.6k contacts with "Marketing Permission Check Failed". As you can see it's something impressive for a Newsletter of its size.

I check on my CRM database and for the clients where they are in the "Marketing Permission Check Failed", the marketing permission is "ok" so I suppose they should receive my newsletter. But, after the extract of my database from marketing cloud, apparently something is missing.

The only solution today is to ignore the marketing permission but at the end I don't want to do it because it doesn't respect GDPR.

I don't know what to do at the moment where I'm writing but if someone can explain me the problem and/or have a solution behind this it will be great !!

Thank you in advance for your help

[sveabecker]

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[former_member599277 · Accepted solution]

Hi Julien,

For Newsletter Campaigns , system will check the subscription instead of Permission , so please check the communication category used in your Newsletter campaign and check if the contacts have subscription enabled for the Communication category .

Can you please post an image of a contact( with permission tab ) for which permission failed ?

Regards,
Saravana.

[former_member1104824 · Accepted solution]

Hi Saravanakumar,

Thanks for your reply. Actually, in my campaign, I have no communication Category and I can't have one because my enterprise gave me a part access. It means I have the sheets but I have no proposal to put a category.

Here is what I have actually for one of the contact which my permission failed (and it's the same for the others).

I think I have my reply now. If I understand well it's just because I don't have the attributes to have the recognition of SAP that's it ?

[former_member599277 · Accepted solution]

Hi Julien,

Seems your campaign was not actually a Subscription campaign rather a normal campaign which checks permission but contacts in your system is not having the permission as required, so as per your configuration , it should be an explicit permission if I am not wrong and you have not replicated those permissions to the Marketing system .

Regards,
Saravana.