Problem loading custom fields using OData service API_MKT_CONTACT_SRV

[guipaulino]

Hello Experts!

I am on SAP Marketing Onpremise 1709 SP01. I am using API_MKT_CONTACT_SRV to load contacts into our system but I have the following problem: custom fields are not always loaded properly. Sometimes they are ok, but sometimes they are not. For example, I just loaded 108,000 contacts for testing puporses. All of them should have been loaded with standard + custom fields. However, only around 69,000 of them were loaded with custom fields.

We were loading packages of 10,000 contacts at once. Then we diminished it to 1,000 to see if the custom fields would then be alright. But it didn't work! I even tried to load only 100 contacts, and even so the custom fields were not loaded for some contacts.

Do you know anything about this probem?

Any inputs will be much appreciated.

Thanks a lot,

Luis Paulino.

[SauMaris]

I am sorry that this is not related to your original post, but have you set up Postman project to try this service? I am willing to use it for marketing permission update, but struggling to build a proof of concept in the Postman.

[former_member241146]

Hi Luis Guilherme.

Are you calling the API in Sync or Async mode?

Did you check in Import Monitor app in order to find any issue during the importing process?

Regards,

Bruno.

[guipaulino]

Hi Bruno.

The API is being called asynchronously.

Yes, I always check the import monitor. It shows some 'warning' messages regarding either e-mail or telephone number formatting. Do you think this is the problem? Once the e-mail or telephone is in a wrong format, all other fields are ignored?

Best regards,

Luis.

[Former Member]

Hi Luis,

in such cases I would try to load one of the contacts were not all fields are loaded alone.

So just this single contact were some fields are suppressed...

In the past, I had some issues that some fields were suppressed If only some fields made problems.

For example, if the data in language was not correct most of the other field values were ignored.

Best regards

Maik