Please try again later, or contact your system Administrator.

[Former Member]

While boosting on backoffice getting error internal server error

[Former Member]

Hi all ,

when i am trying to unstar product getting exception

08.05.2018 12:49:47 [615514-app1] ERROR [hybrisHTTP46] [UiEngineImpl] (UiEngineImpl.java:1481) de.hybris.platform.servicelayer.exceptions.ModelSavingException: item 8802962514980 not found at de.hybris.platform.servicelayer.internal.converter.impl.ItemModelConverter.storeAttributes(ItemModelConverter.java:1742) at de.hybris.platform.servicelayer.internal.converter.impl.ItemModelConverter.save(ItemModelConverter.java:828) at de.hybris.platform.servicelayer.internal.model.impl.wrapper.ModelWrapper.save(ModelWrapper.java:363) at de.hybris.platform.servicelayer.internal.model.impl.ResolvingModelPersister.saveOthers(ResolvingModelPersister.java:68) at de.hybris.platform.servicelayer.internal.model.impl.ResolvingModelPersister.persist(ResolvingModelPersister.java:53) at de.hybris.platform.servicelayer.internal.model.impl.DefaultModelService.saveViaJalo(DefaultModelService.java:1183) at de.hybris.platform.servicelayer.internal.model.impl.DefaultModelService.doJaloPersistence(DefaultModelService.java:743) at de.hybris.platform.servicelayer.internal.model.impl.DefaultModelService.persistWrappers(DefaultModelService.java:1125) at de.hybris.platform.servicelayer.internal.model.impl.DefaultModelService.performPersistenceOperations(DefaultModelService.java:721) at de.hybris.platform.servicelayer.internal.model.impl.DefaultModelService.saveAllInternal(DefaultModelService.java:715) at de.hybris.platform.servicelayer.internal.model.impl.DefaultModelService.saveAll(DefaultModelService.java:695) at de.hybris.platform.servicelayer.internal.model.impl.DefaultModelService.saveAll(DefaultModelService.java:650) at de.hybris.platform.commercesearch.searchandizing.heroproduct.impl.DefaultHeroProductFacade.removeHeroProduct(DefaultHeroProductFacade.java:112) at com.gucci.backoffice.widgets.GucciProductListController$2.execute(GucciProductListController.java:207) at de.hybris.commercesearchbackoffice.services.impl.DefaultMulticountryImpersonationService$1.execute(DefaultMulticountryImpersonationService.java:138) at de.hybris.platform.servicelayer.session.impl.DefaultSessionService.executeInLocalView(DefaultSessionService.java:131) at de.hybris.commercesearchbackoffice.services.impl.DefaultMulticountryImpersonationService.executeInContext(DefaultMulticountryImpersonationService.java:128) at de.hybris.commercesearchbackoffice.widgets.common.impersonation.AbstractImpersonationController.executeInContext(AbstractImpersonationController.java:115) at com.gucci.backoffice.widgets.GucciProductListController.onHeroButtonUnselect(GucciProductListController.java:202) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.hybris.cockpitng.util.ViewAnnotationAwareComposer.invokeListenerMethod(ViewAnnotationAwareComposer.java:113) at com.hybris.cockpitng.util.DefaultWidgetController.invokeListenerMethod(DefaultWidgetController.java:180) at com.hybris.cockpitng.util.ViewAnnotationAwareComposer.lambda$applyEventListener$1(ViewAnnotationAwareComposer.java:131) at org.zkoss.zk.ui.AbstractComponent.onEvent(AbstractComponent.java:3163) at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3133) at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3075) at org.zkoss.zk.ui.impl.EventProcessor.process(EventProcessor.java:138) at org.zkoss.zk.ui.impl.UiEngineImpl.processEvent(UiEngineImpl.java:1853) at org.zkoss.zk.ui.impl.UiEngineImpl.process(UiEngineImpl.java:1625) at org.zkoss.zk.ui.impl.UiEngineImpl.execUpdate(UiEngineImpl.java:1328) at org.zkoss.zk.au.http.DHtmlUpdateServlet.process(DHtmlUpdateServlet.java:606) at org.zkoss.zk.au.http.DHtmlUpdateServlet.doGet(DHtmlUpdateServlet.java:482) at org.zkoss.zk.au.http.DHtmlUpdateServlet.doPost(DHtmlUpdateServlet.java:490) at javax.servlet.http.HttpServlet.service(HttpServlet.java:650) at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:208) at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:177) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:347) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:263) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.hybris.backoffice.mobile.filter.BackofficeMobileFilter.doFilter(BackofficeMobileFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at de.hybris.platform.servicelayer.web.WebAppMediaFilter.doFilter(WebAppMediaFilter.java:140) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:347) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:263) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:301) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$StatisticsGatewayFilter.doFilter(AbstractPlatformFilterChain.java:390) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) at de.hybris.platform.servicelayer.web.WebAppMediaFilter.doFilter(WebAppMediaFilter.java:140) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) at com.hybris.cockpitng.modules.spring.filter.ExternalModuleContextClassLoaderFilter.doFilter(ExternalModuleContextClassLoaderFilter.java:44) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) at de.hybris.platform.servicelayer.web.DynamicCatalogVersionActivationFilter.doFilter(DynamicCatalogVersionActivationFilter.java:90) at de.hybris.platform.servicelayer.web.DynamicCatalogVersionActivationFilter$$FastClassBySpringCGLIB$$2d468805.invoke() at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204) at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:738) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:673) at de.hybris.platform.servicelayer.web.DynamicCatalogVersionActivationFilter$$EnhancerBySpringCGLIB$$364231de.doFilter() at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) at de.hybris.platform.servicelayer.web.DataSourceSwitchingFilter.doFilter(DataSourceSwitchingFilter.java:70) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) at de.hybris.platform.servicelayer.web.SessionFilter.doFilter(SessionFilter.java:99) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) at de.hybris.platform.servicelayer.web.RedirectWhenSystemIsNotInitializedFilter.doFilter(RedirectWhenSystemIsNotInitializedFilter.java:101) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) at de.hybris.platform.servicelayer.web.TenantActivationFilter.doFilter(TenantActivationFilter.java:88) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) at de.hybris.platform.servicelayer.web.Log4JFilter.doFilter(Log4JFilter.java:44) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.processStandardFilterChain(AbstractPlatformFilterChain.java:201) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.doFilterInternal(AbstractPlatformFilterChain.java:179) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:347) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:263) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at de.hybris.platform.servicelayer.web.XSSFilter.processPatternsAndDoFilter(XSSFilter.java:358) at de.hybris.platform.servicelayer.web.XSSFilter.doFilter(XSSFilter.java:306) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at com.mcs.tomcat.CrawlerSessionManagerValve.invoke(Unknown Source) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:962) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:683) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1115) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748) Caused by: de.hybris.platform.jalo.JaloSystemException: item 8802962514980 not found[HY-0] at de.hybris.platform.jalo.Item.setAttribute(Item.java:2366) at de.hybris.platform.jalo.Item.setAllAttributesInternal(Item.java:2179) at de.hybris.platform.jalo.Item$18.execute(Item.java:2100) at de.hybris.platform.tx.Transaction.execute(Transaction.java:1190) at de.hybris.platform.tx.Transaction.execute(Transaction.java:1155) at de.hybris.platform.jalo.Item.setAllAttributes(Item.java:2095) at de.hybris.platform.jalo.Item.setAllAttributes(Item.java:2070) at de.hybris.platform.servicelayer.internal.converter.impl.ItemModelConverter.storeAttributes(ItemModelConverter.java:1731) ... 116 more Caused by: de.hybris.platform.jalo.JaloItemNotFoundException: item 8802962514980 not found[HY-0] at de.hybris.platform.core.WrapperFactory$2.compute(WrapperFactory.java:451) at de.hybris.platform.cache.AbstractCacheUnit.privateGetNoLock(AbstractCacheUnit.java:305) at de.hybris.platform.cache.AbstractCacheUnit.privateGet(AbstractCacheUnit.java:278) at de.hybris.platform.cache.AbstractCacheUnit.get(AbstractCacheUnit.java:180) at de.hybris.platform.jalo.JaloItemCacheUnit.getCached(JaloItemCacheUnit.java:110) at de.hybris.platform.core.WrapperFactory.getCachedItem(WrapperFactory.java:462) at de.hybris.platform.jalo.JaloSession.lookupItem(JaloSession.java:1817) at de.hybris.platform.jalo.JaloSession.getItem(JaloSession.java:1903) at de.hybris.platform.persistence.links.jdbc.dml.context.NewTransactionContext.getItemByPK(NewTransactionContext.java:164) at de.hybris.platform.persistence.links.jdbc.dml.context.RunningTransactionContext.touchExistingItem(RunningTransactionContext.java:63) at de.hybris.platform.persistence.links.jdbc.dml.relation.BaseRelation$Touch.contribute(BaseRelation.java:323) at de.hybris.platform.persistence.links.jdbc.dml.context.NewTransactionContext.consume(NewTransactionContext.java:97) at de.hybris.platform.persistence.links.jdbc.dml.DmlLinkOperationExecutor$BaseExecutableWithContext.execute(DmlLinkOperationExecutor.java:109) at de.hybris.platform.persistence.links.jdbc.dml.DmlLinkOperationExecutor.doWithContextWithinTransaction(DmlLinkOperationExecutor.java:76) at de.hybris.platform.persistence.links.jdbc.dml.DmlLinkOperationExecutor.execute(DmlLinkOperationExecutor.java:67) at de.hybris.platform.persistence.links.jdbc.JdbcSetLinkOperation.perform(JdbcSetLinkOperation.java:71) at de.hybris.platform.jalo.link.LinkManager.setLinkedItems(LinkManager.java:994) at de.hybris.platform.jalo.Item.setLinkedItems(Item.java:2708) at de.hybris.platform.commercesearch.jalo.GeneratedCommercesearchManager.setSolrHeroProductDefinitions(GeneratedCommercesearchManager.java:680) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at de.hybris.platform.jalo.type.ReflectionAttributeAccess$AttributeMethod.invokeSetter(ReflectionAttributeAccess.java:806) at de.hybris.platform.jalo.type.ReflectionAttributeAccess.setValue(ReflectionAttributeAccess.java:984) at de.hybris.platform.jalo.Item.setAttribute(Item.java:2346) ... 123 more

[Former Member]

Have a check at the below Experts posts. Hope it helps.

https://answers.sap.com/questions/12765710/getting-please-try-again-later-or-contact-your-sys.html

https://answers.sap.com/questions/12765185/na-in-backoffice-gives-a-nullpointerexception.html

https://answers.sap.com/questions/12765364/getting-internal-server-error-while-clicking-on-ad.html

[Former Member]

Thank you ,

Let me check above link and will update you if something happened

[Former Member]

Hi all, were you able to have a solution on this? I'm having the same problem when trying to set a product as a hero product.

Regards!