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Person Responsible determination for Business Task Management - Incident
chackoanil
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on 2019 Jul 30 4:16 AM
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- C4C Sales
- C4C Service
Hi,
How is the person responsible list for Business Task Management items of type 'Incident' and 'Workflow Notification exec log' determined. How can I change the determination?
Thanks
Anil
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former_member26
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2019 Oct 02
5:26 PM
Hi Anil,
Notifications are sent to the incident Contacts when a support incident is updated by SAP.
Please see KBA "2497370 - How to Scope Email Notifications in C4C for Support Incidents".
Kind regards,
Vivien
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