Permissions - Separation by Marketing Area

[SCHNEIDERT]

Hi all,

I have the following scenario:

A contact should have different permissions for the same email-address (or another ID like phone number) for different Marketing Areas. Is that even possible?

When I import (per csv) the permissions with the same timestamp for two different areas (Area A has Opt-in, Area B has Opt-out), it always only sets the Opt-in in the Permissions-tab of the contact. In the permission-history I can also only see the opt-ins and not the opt-outs.

The Import Monitor says that a timestamp is outdated.

In the Interactions-tab of the contact everything seems fine and I can see all the opt-ins and opt-outs for the different Marketing Areas.

The Permissions table only shows different permissions for different email-addresses.

How to see which permission is granted for which Marketing Area? There is no column in the permissions table or something like that.

Did I do something wrong?

Best Regards

Tobias

[KunalBansal]

Dear Tobias,

Ideally, this is not possible to have 2 sets of permission based on the marketing area!

Please submit your idea of improvement through the SAP Customer Influence Programs for SAP Marketing Cloud so that your idea could be evaluated there.

Thank you.

Kind Regards,

Kunal Bansal

SAP Marketing Cloud, Consultant

[Former Member]

Hello Tobias,

Just a remark: you can check the $metadata of the service API_MKT_CONTACTS and there you can see, that the MarketingPermission Entity has as Key:

<EntityType Name="MarketingPermission" sap:content-version="2">
<Key>
  <PropertyRef Name="ContactID"/>
  <PropertyRef Name="ContactOrigin"/> 
  <PropertyRef Name="ContactPermissionID"/>
  <PropertyRef Name="ContactPermissionOrigin"/>
  <PropertyRef Name="MarketingArea"/>
  <PropertyRef Name="CommunicationMedium"/>
  <PropertyRef Name="CommunicationCategory"/>
</Key>
...
</EntityType>

So the Permissions can indeed be stored/separated per Marketing Area for a specific PermissionID/Origin, as you observed also in the interaction tab. I checked with some posts, and the permissions were available as expected. I had to make sure that i set also the marketing areas per contact.
About the UI: if you check with users that are allowed to see the data only of a specific marketing area, the display of the permission in the contact UI should be according to the sent data per marketing area, else you should open a ticket for the contact profile ui (CEC-MKT-DM-CON-FAC)

So from a technical point of view, you are already now able to add the permissions for an email separately per marketing area. More detailed information on Marketing Areas can be found here.

best regards, Sophie.

[SCHNEIDERT]

Hi Kunal,

thanks for your reply.

Improvement Request created: https://influence.sap.com/sap/ino/#/idea/233162

Do you know why it does not show the Opt-outs in the permissions-history but in the interactions?