Performance testing

[SAPSupport]

Hi Team,

One of the project team is conducting performance testing on the Prod environment and when they simulated a large number of users say 100 + at the same time, they have come across the error - "Unable to connect to OIDC provider". Also, when we checked on accounts.login event, we could see "Api rate limit exceeded" error.

They did in stages and 100 users were ramped up in 5 minutes form, so at least 10+ users per seconds as an approximation on requests hit

Can you help me with the resolution for this please. 

Regards,

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[SAPSupport · Accepted solution]

Hi Team,

The rate limit system is set to support a low volume of traffic from a high number of users/devices (IP-s) and not a high volume of traffic from a low number of users/devices (IP-s).

To avoid hitting rate limit please make sure that only a small amount of accounts.login call made from the same IP address, e.g. couple of hundred calls/hour/IP, to avoid triggering rate limit.

Best Regards,

SAP Solution Support