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- Party Determination Rules for Creating Tickets fro...
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Party Determination Rules for Creating Tickets from Registered Products
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on ‎2019 Apr 02 12:11 PM
- SAP Managed Tags
- C4C Service
Hi Experts,
How does the C4C system determine account/customer/ship to party from registered products ? Does system support ? If yes, how do we configure it ?
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Request clarification before answering.
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Answers (1)
sandeephebbar
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Hi Damo,
Yes, party determination for ticket from RP is supported and you can maintain party determinations under the Business Configuration activity "Tickets for Customer Support"->Maintain Involved parties, select the party role ex: Account then click on Maintain Determinations, here you can choose the relevant determinations.
Regards,
Sandeep
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