Our customer has a specific requirement to track changes for a particular type of user entitlement?

[bhaskarareddy_muga]

Our customer has a specific requirement to track changes for a particular type of user entitlement modification. They need to store both the old and new values of the modified attributes. How can I retrieve the list of attributes that were modified whenever a change is made to the 'entitlement' attribute?

Whenever i make any change from HMC to an attribute entitlement, i can see in HMC that it is being tracked and i can see all the changes i have made to that item instance. But we want to track changes which will make from storefront side and same has been add into the Last Changes section without issue or ambiguity with existing functionality

I want to fetch this change list in my code. I know these changes are a list of SavedValuesModel and SavedValuesModel in turn contains list of SavedValueEntryModel .

I just want to know if there is any OOTB service to fetch the list of SavedValuesModel for a item model instance and save it.

[mpern · Accepted solution]

Generic Audit | SAP Help Portal should be a good fit for this use case. This allows you to track changes coming from any source (frontend, backoffice, cronjobs, ...)

Saved Values are only intended to track changes performed by employees in Backoffice.