Original sales receipt not saved

[amolist]

Dear experts,

During the return process, the POS saves the original sales receipt ID in the field REFERENCESALESITEM_OBJECTKEY, this data is saved in the POS database, but it is not uploaded to the Manager, is it a bug or is it the normal operation?

The original ticket is a very relevant data for the analysis of sales and returns and for the traceability of customer behaviour.

Thank you in advance.

Regards

[gunther_sandtner2]

Dear amolist,

This is explained in KBA 3103850.

Feel free to improve the current system behavior by entering a new feature request in SAP Influence for Customer Checkout.

Kind regards,

Gunther

[gunther_sandtner2]

Dear amolist,

Thanks for your contribution on SAP influence: https://influence.sap.com/sap/ino/#/idea/273555

I hope you get many up-votes from other partners. It would be a good improvement.

Best regards,

Gunther