One Branch and Multiple Payments against AR Invoice/ AR Reserve Invoice

[elena_vavitsa]

Hello,

We have tested this scenario in one branch and are able to make multiple payments against AR Invoice / AR Reserve Invoice which is great.

Scenario we have tested is Customer A purchases ITEM1 for €1000 make cash/card payment €500 remaining €500 as ON CREDIT then recall and make cash/credit €100 remaining €400 as ON CREDIT, then recall and make cash/credit €100 remaining €300 as ON CREDITthen recall and make cash/credit €100 remaining €200 as ON CREDIT then recall and make cash/credit €100 remaining €100 as ON CREDIT then recall and make final cash/credit €100 Payment this appears to be working.

Is this an enhancement or bug?

Thank you.

BR,

Elena

[bikash_bansal · Accepted solution]

Hello,

lets assume you have an open AR Invoice for 500 Euros in SAP BusinessOne.
You fetch this invoice in SAP Customer Checkout. In the amount field you see 500 Euros.
If you want to pay only 100 Euros, then you can change the amount field to 100 Euros.
You dont need to pay 100 Euros and mark 400 Euros as "Payment on Credit". Changing of amount is possible.

Now, when you pay 100 Euros.. 400 Euros are still open.
If you will fetch this invoice again very very fast, you will see that 500 Euros are still open(though you expected 400 Euros).

If you will fetch this invoice again after B1if processing is done(lets say after 1 minute), you will see that 400 Euros are open as expected.

This is because the payment of 100 Euros is sent from SAP Customer Checkout to Monitor and put in B1if queue. After the processing of queue this is cleared. Generally this is fast but depending upon load the result can differ.
Also if the invoice payment is stuck in Monitor(wrong configuration like account does not exists), then until this is solved, you will keep getting 500 euros as open payment.

Hope it helps to explain how it works. With some simple tests you can also see this in action.

Hope it helps.

If your question in answered correctly, kindly select the answer as "Right Answer". This helps others to follow and easily locate answers.

Regards,
Bikash Bansal
Product Owner - SAP Customer Checkout