Number Range not fetching in sap contact center

[former_member686160]

Hi ,

I have given the below number ranges in the system configurator .

Internal Number Range : 1000 to 1999

Queue : 1000 to 1020

Agents : 1030 to 1050

Custom IVR 1100 to 1199

However , when i search for the number range from Number Viewer screen or any other Number view screen from Users, queues .. system is not fetching the number range and not getting any thing.

please provide some help on the same.

Thanks.

Ajay G

[aldets]

Hi,

If you haven't added any number to any object, then the number viewer will show an empty result.

As I understand, you need to assign a number to an object. Lets say add a queue to the system with extension 1020. If you seach now, then you should see atleast the range for queue numbers.

BR,

Alder

[former_member686160]

Thanks , it is working.. Ajay G

[aldets]

Glad I could help.

BR,

Alder