Not connect to external systems

[andrii22]

Hello, experts! Today in the morning my end-users failed used integration to get info from external back-end systems (non-sap). Error 500 or 502.
Last 24 hours we don't change any in C4C or external systems. I Checked all post\rest requests in SOAPUI - external systems are responded success
please help and tell me where maybe problems or where I can find the issues in C4C
Thank a lot!

[manideepsatya · Accepted solution]

Hello Andrey,

Failed SOAP messages will be usually recorded in webservice message monitoring. Check the error log and error context for as much as information that will be available - then try to get the logs from target side while reproducing the issue from C4C. If logs are not helpful or not available, create an incident for C4C Support with all information you have.

Regards,
Manideep Satya

[andrii22 · Accepted solution]

Thanks a lot!

[former_member422907]

hi,

if this is connected to tls, this ling might help you.

https://wiki.hybris.com/pages/viewpage.action?pageId=447964184

br,

Zoran

[andrii22]

Thanks a lot!

[former_member422907]

hi,

what integretion interface you are using? SOAP or REST? Did you activate monitoring for such messages?

Most probally is problem that end point is not configured with TLS.1.2

br,

Zoran

[andrii22]

Hello, Zoran!
Thanks for the answer! We using both integration interface. I have Web Service Message Monitoring "HTTP Code: 502 ( Connection refused )"
Zoran, do you have some recommendation what we need to do in endpoint for configured TLS.1.2?