Not able to integrate Facebook with Cloud for Customer

[taelmana]

Hi,

I'm not able to integrate Facebook with Cloud for Customer. I'm trying to push facebook postmessages to our system. I followed the Administration Guide step by step.

We've already succeeded Facebook integration in the past but apparantly Facebook did some privacy changes.

When I click on "connect with channel", the following message is appearing: Error Message Can’t Load URL: The Domain of This URL Isn’t Included in The App’s Domains .

The latest blog I've found, doesn't provide the solution : https://blogs.sap.com/2017/11/24/error-message-cant-load-url-the-domain-of-this-url-isnt-included-in...

Please, can anyone advise me how to solve this?

Many thanks!

R,

Anne

[gabriel_brage · Accepted solution]

Hello Everyone,

We are checking this already with our development team, this is affecting everyone that is trying to integrate Facebook from now on.

As soon as we have a solution or a final statement from our development team I will let you know.

Best Regards

Gabriel Brage

[former_member187376 · Accepted solution]

Hi Gabriel,

Any update on the fix. I received call from one of your colleague Rachel stating the fix is applied, However the issue still persists. Could you please let us know if this fix is applied or not.

Regards,

--Swaroop

[gabriel_brage · Accepted solution]

Hello Swaroop,

The issue continues, we are currently checking with the development team.

I will update this post once this is fixed in definitive.

Best Regards

Gabriel Brage

[gabriel_brage · Accepted solution]

Hello Swaroop,

We checked and the fix actually worked, the problem now lies on Facebook side. Due to their Cambridge analytica issue, they have disabled some access to the Facebook API platform. Please refer to this page: https://developers.facebook.com/status/issues/104197713763517/. They are “pausing all new messaging experiences (including new authentications on approved apps)”.

Please contact with their Support team to verify when this should be fixed

Best Regards

Gabriel Brage

[former_member583736 · Accepted solution]

Hi Gabriel.

Can you please confirm if the issue is resolved now because I am still not able to successfully achieve this integration.

If the issue is resolved, I would really appreciate if you can please mention the steps in details to integrate SAP C4C with Facebook as this is a very critical aspect of one of our implementations.

Regards

Vishwas P

+91-9741900858

[gabriel_brage · Accepted solution]

Hello Vishwas,

Yes, this was resolved, you need to contact Facebook for them to review your API. Multiple customer have reviewed and the integration is working fine sine the last months.

More information can be found here:

https://blogs.sap.com/2018/05/25/cloud-for-service-social-channels-submit-your-facebook-apps-for-rev...

Best Regards

Gabriel Brage